Support

Email support@blizzarddelights.com. Attaching the diagnostic report from Settings › Export diagnostic report helps us answer faster.

An import stopped. Did I lose anything?

No. Open the app and choose Resume. Files already added are not added again.

Why were some files skipped?

The results screen lists a reason for each one: an identical copy is already in your library, the format is not supported, the file is incomplete, or Photos cannot store that video encoding on this device.

My external drive was unplugged

Reconnect it and choose Resume. If the app asks, pick the same archive or folder again.

How do I restore my purchase?

Settings › Restore Purchase, signed in with the Apple Account that bought it.

Does the app upload my photos?

No. See the privacy policy.